When most people think of Administrative Support professionals they think “secretary” and they get this mental picture of a 9 to 5 on-site employee. Someone who comes into the office 5 days a week, sits behind a desk, types and answers the phone. That’s been a valid image for many years but to be …
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Customer Service – Remember My Name
“Good morning. Thank you for calling Virtual Admin Services. My name is Becky, how can I help you?” We all hear something like this from time to time. It’s called good customer service. Good customer service, if it’s done well, can be extremely beneficial to both sides of a phone call. A well …
Creating Traveler Profiles: Booking From Afar
Guest Blogger Tae Lee is CEO and founder of TRAVO Creating traveler profiles helps you plan like a pro As a virtual assistant, you are tasked with the extremely difficult task of creating a highly personalized itinerary for someone, who you likely have never met face to face. Creating a …